Customer Support

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  • What about packaging?

    Our boxes are recyclable, and we’re constantly trimming down plastic use. Whenever possible, yourproduce comes just the way nature intended - naked and proud

  • What payment methods do you accept?

    We accept all major credit and debit cards, including Visa, Mastercard, and AMEX.

  • When do I get billed?

    Your first order is billed at checkout. After that, billing happens right after the Tuesday 11:55pmcutoff The charge usually shows on Wednesday and covers your box for Thursday or Friday delivery.

  • Is there a subscription or contract?

    Oddies runs as a weekly subscription by default, but you’re the one in charge. Skip a week, pause,or cancel whenever you like. No fees, no penalties, no guilt trips. You only pay when you actually ...

  • What if my delivery is missed?

    Life happens. If something goes wrong, get in touch. We’ll either redeliver or refund you, noquestions asked.

  • Do I need to be home?

    Nope! We’ll leave your box in a safe spot – typically by the front door or porch. For apartments, besure to enter your unit and access code / buzzer details when signing up – that way, our drivers ...

  • What if something is missing or damaged?

    We’ll make it right, always. Our customer support team can credit or refund the item, and you’llnever be left out of pocket. Plus, if your very first box isn’t up to scratch, we’ll give you your mo...

  • Will I know what’s in my box ahead of time?

    Every Tuesday around 2 pm AEST, we post the Weekly Harvest on our website and socials. That list covers what’s going out Thursday to Saturday. Signed up after the cut-off? You’ll get the following ...

  • Can I choose what goes in my box?

    Our boxes are fixed menus each week, which keeps prices low and waste minimal. If you’ve got anallergy or something you really don’t like, you can hop onto our Substitution Form on the websiteand s...

  • Is the produce still fresh and safe?

    Yes, absolutely. All Oddies produce is fresh, safe, and just as nutritious as the “perfect-looking”stu􀆯. The only di􀆯erence? Our zucchinis sometimes squiggle, our potatoes sometimes smile, andour a...