Customer Support

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  • What if something is missing or damaged?

    We’ll make it right, always. Our customer support team can credit or refund the item, and you’llnever be left out of pocket. Plus, if your very first box isn’t up to scratch, we’ll give you your mo...

  • Will I know what’s in my box ahead of time?

    Every Tuesday around 2 pm AEST, we post the Weekly Harvest on our website and socials. That list covers what’s going out Thursday to Saturday. Signed up after the cut-off? You’ll get the following ...

  • Can I choose what goes in my box?

    Our boxes are fixed menus each week, which keeps prices low and waste minimal. If you’ve got anallergy or something you really don’t like, you can hop onto our Substitution Form on the websiteand s...

  • Is the produce still fresh and safe?

    Yes, absolutely. All Oddies produce is fresh, safe, and just as nutritious as the “perfect-looking”stu􀆯. The only di􀆯erence? Our zucchinis sometimes squiggle, our potatoes sometimes smile, andour a...

  • Why is it cheaper than supermarkets?

    Supermarkets have armies of middlemen, fancy store displays, and huge overheads. We keep itsimple. We buy directly from farms and wholesalers, pack it into fixed menus, and skip the frills.That’s h...

  • How do I contact Oddies?

    Email: help@oddies.au Help Centre: You’re already here! We don’t have live chat yet (too busy rescuing cucumbers), but we reply to all emails within 24hours.

  • How does Oddies fight food waste?

    Every week, tonnes of fresh produce gets rejected by supermarkets for cosmetic reasons. Weintercept it, box it up, and get it onto dinner tables instead of landfill. That means more a􀆯ordablegrocer...

  • How much does a box cost?

    Boxes start at $26 for 5–6kg (feeds 1–2 people for a week) and go up to $53 for 14kg (feeds 4–5people for a week). No other produce delivery service in Sydney comes close to this level offreshness ...

  • What boxes do you offer?

    We’ve designed boxes for every kind of household. Here’s the line-up:Small Box – 10 items, around 5–6kg, feeds 1–2 people, $26Medium Box – 15 items, around 9–10kg, feeds 2–3 people, $39Large Box – ...

  • What is Oddies?

    Oddies is Sydney’s freshest, most a􀆯ordable produce delivery service with a twist. We rescue fruitand veg that supermarkets reject because it’s the “wrong” shape, size, or there’s just too much of ...